COVID-19 Update 5th November 2020


As you are probably already aware, on Saturday 31st October the Government informed of a second National Lockdown starting on Thursday 5th November that is set to last a minimum of 4 weeks.

Although this has not impacted on our service provision at this stage, we are still only able to offer a limited service of mainly emergencies and problems. We are still handling a large back log of patients from the first lockdown, but we are doing everything we possibly can to keep waiting times minimal. Unfortunately, it will be a while before checkups can return to normal.

Our current stringent measures are still in place and remain valid within current guidance.

We are still operating a ‘closed-door’ system, meaning patients can’t walk-in to the practice without an appointment and the appropriate COVID-19 vetting.

If you wish to make an appointment you need to call our reception team on 01926 651400 and they will assess your needs and assist where possible.

In addition to the back log of patients, we also have strict guidelines we must follow regarding how many patients can visit at once. As well as how much time is needed, between appointments, to allow for appropriate decontamination. Some treatments require AGP (aerosol generating procedures) these are usually when a drill is required. When AGP is required, regulation states that we must leave longer between appointments to allow for air purification. These additional factors impact the number of patients we can see in any one session meaning waiting times are higher than usual. We are doing everything we can to improve waiting times.

If you have any questions or concerns please feel free to contact us on 01926 651400 or email us at

Thankyou for your continuing support and patience 

Fiona Smart